Stories of Transformation
Volunteer with our Kettle campaign
Each Christmas season, volunteers make a difference by greeting donors at our Christmas Kettle locations. Every dollar collected supports local programs and services for those in need.
Apply if you’re new to volunteering, or sign in to the Salvation Army portal if you’re an existing volunteer to easily schedule your kettle shifts.
Frequently asked questions
What is the Christmas Kettle Campaign?
The Salvation Army Christmas Kettle Campaign is our largest fundraising drive of the year and one of Canada’s largest and most recognizable annual charitable events. With more than 2,000 kettle locations across Canada, the kettle not only raises critical funds but boosts the Army’s visibility and promotes awareness.
Since 1903, we have seen kettle campaign donations transform the lives of millions of Canadians, including helping them find a way out of poverty permanently.
How are the funds used?
Our 2024 Kettle Campaign results
1,200+
85,000 CAD
450
Questions about Kettle? Contact us
For questions or to learn more about Kettle opportunities, email us at email@salvationarmy.ca or call 543-235-9434.
Held at the Threshold
On my way to interviewing the person for this very piece, I drove across a bridge that passes over the highway. Several police vehicles were gathered near the curbside with more approaching. A young girl stood there, still and alone, her hands resting on the metal as if weighing a decision no one her age should ever face.
I drove past just as the officers reached her. A moment that could have closed became a moment held. A life paused long enough for grace to enter.
A Moment Held
I thought of her again when I arrived for the interview and sat with Debra.
Debra’s story, too, is a story of thresholds. A life lived for years on the edge, interrupted by small mercies that kept her from completely falling. She speaks plainly. She was raised in a good family. She had what she needed.
Yet as a teenager she stepped into the world with curiosity, not realising that curiosity can lead into places where the heart is not yet formed to withstand what it finds. There was trauma in her younger life that distorted how she saw the world and influenced the choices she would make. Such choices were shaped by pain Debra had not yet named. Understanding would come in time.

Thresholds and Turning Points
What followed was a long season of addiction, crime, and the kind of spiritual and emotional collapse that leaves a person unsure of who they even are. For more than thirty years, her life moved in and out of jails, institutions, and the shadows of addiction.
Debra speaks of that season without self‑pity. She simply tells the truth plainly. Each time she was incarcerated, she felt a strange kind of rescue. It was never pleasant, but it interrupted a path that would have eventually destroyed her.
Her final prison sentence brought her to a federal penitentiary in Kitchener, Ontario. She remembers the long journey there and the quiet thought that perhaps God had sent her through every provincial jail first in Ontario so she would have no reason to return to any of them. It was, in her words, a sign.
When she was released, she did not know who she was. She had lived under aliases for so long that her own name felt foreign. She had built a façade to survive, and now she had to learn how to live without it. Recovery is rarely a single moment.
It is a long series of small decisions, and for Debra, one of those decisions came after heart surgery forced her to stop using. She has been clean for more than five years now. She remembers the date with quiet pride.
Boredom, she says, is her worst enemy. Making that harder was the collapse of her personal support network, as even her daughter no longer believed or trusted her. She also knew she could no longer spend time in the area where she was prone to end up doing “whatever”.
Avoiding places where old patterns once held us prisoner, and where those who inflicted wounds may still be present, is an intentional choice rooted in a self awareness that not everyone has the inner strength to practise. It is self love.
This self‑awareness is wisdom, not avoidance or fear. Recognising this and acting on it showed Debra that she was ready for what God had planned next.
Feeling and listening to God’s whisper is something many miss, yet she heard it in the simple decision to step away from what once harmed her and toward what could heal.

The Whisper That Redirects a Life
It was this same boredom that pushed her to consider volunteering. Some might think that perhaps Debra mistook God’s whisper as the quiet ache that boredom invites. God lives in the ordinary and can be overlooked by those who cannot see. They would be wrong because Debra saw it clearly and heard His whisper.
A friend suggested The Salvation Army. The nearest Thrift store was in Whitby Ontario, not far from her. Debra walked in one day just before Halloween, unsure of what she would find.
Where Trust Begins Again
She found Brenda, the manager of the store. They talked and something in that first conversation opened a door. Debra told her everything. She spoke of her past, her convictions, her addiction. She expected hesitation. Instead, she found welcome. Brenda asked her to fill out a form. Debra did. She has been there ever since.
What began as volunteering became something more. Debra found herself surrounded by staff who saw her not as a record, but as a person. She found trust where she had long expected suspicion.
She found a place where honesty was not punished, but honoured. She found a community that believed in second chances because they understood that grace is not theoretical. It is lived. She found The Salvation Army.
After a few months, a part‑time position opened. Many would have looked at Debra’s past and turned her away. Brenda did not. She offered Debra the job. When Debra received her first paycheque in many years, Brenda placed its confirmation slip in a picture frame and wrapped it as a gift. Debra still has it. She sees it every morning. It reminds her that she is capable, trusted, and valued.
There was a moment early on that revealed just how deep that trust ran. One evening, while closing the store, the cash was about one hundred dollars short. Debra’s first thought was not about the error itself, but about how others might assume she had taken it. Years of living under suspicion had trained her to expect the worst interpretation.
Her anxiety rose quickly. Yet Brenda’s first thought was entirely different. She assumed it was a simple mistake. Together they went through the transactions until they found it: the error was on a small purchase along the lines of entering $1.00 as $100.00.
The irregularity was on the recording side, not the payment side. An error on the number of zeros had shifted everything. The moment could have reopened old wounds, but instead it became a quiet marker of trust restored.
Working at The Salvation Army’s thrift store has become more than employment. It has become a place where Debra’s past is not a source of shame, but a source of understanding. When customers come in who remind her of who she once was, she does not turn away. She listens. She shares her story. She offers hope.
She tells them there is a way out because she has walked that way herself. One man, homeless and without identification, found his footing because she took the time to guide him. He would soon move into his own apartment. She speaks of him with quiet joy.
Debra believes that people are placed in our lives for a reason. She says this often when she speaks of Brenda. Their relationship is not one of convenience. It is one of trust, honesty, and mutual respect. Brenda sees Debra.
Brenda notices when something is wrong. She listens without judgement. She holds boundaries with kindness. Debra says she can be herself with her, something she could not do for most of her life.
And this means Debra has been placed in the lives of others as well, such as those she touches through her role at The Salvation Army.
Grace in Ordinary Moments
There are moments she remembers with tenderness. There was the customer who brought her roses. The senior who comes in simply to talk. And the stranger who leaves lighter than when they arrived. And those who share stories how either they, or someone they know, was helped by The Salvation Army.
These moments may seem ordinary to others, but to Debra they are markers of a life restored. They are reminders that she is no longer living in the shadows. She is part of a community that values her presence. She is there to let a small measure of His light fall through her.
As I listened to her, I thought again of the girl on the bridge. The girl on the bridge was held by God, and she was reached by our heroic first responders. Debra was held by God and felt the steady head of unconditional love that is The Salvation Army.
Two lives, worlds apart, yet held by the same truth: sometimes all a person needs is one moment of recognition, one voice that says you matter, one hand reaching through the fog.
Psalmists once wrote that the “Lord is close to the broken-hearted” and To be still, and know I am God”. I saw that closeness and stillness in both, and how God whispered His everlasting love into each of their hearts.
Debra lives that closeness now, and her daughter is a part of her life once more.
Debra stands where she once stood alone, offering others the hope she once believed she would never find. Her life is no longer defined by the years she lost, but by the grace that carried her home, and the years yet to come.
Seasonal opportunities
Get involved in special volunteer initiatives during the holiday season.
Help raise funds for those in need by standing at one of our Christmas kettles.
Help out at our festive fun run event—whether cheering on runners, managing booths, or handing out snacks, your support spreads holiday joy.
Additional ways to get involved
Support our mission in creative and meaningful ways beyond traditional volunteering.
Plant a row, feed a family
Use your talents for good
Ready to get started? Apply to volunteer
Questions? Contact us
For any questions about volunteering, email us at example@salvationarmy.ca or call 111-111-1111.